1. The promise
If a paid report finds no fixable issue with your system, you are entitled to a full refund, no questions asked. This is the same promise shown at the point of purchase, and we honour it exactly as written.
2. When a refund applies
- No fixable issue found. If the diagnosis surfaces nothing you can act on, the report did not earn its price. Ask, and we refund it in full.
- The report failed to generate. If a technical fault prevented your paid report from being produced or delivered, you are refunded in full.
- Duplicate or accidental charge. If you were billed twice for the same unlock, or charged by mistake, the extra charge is refunded.
3. How to request one
Email support@systemcheck.live from the address associated with your purchase, and include the report link or the payment reference so we can find the transaction quickly. You do not need to justify the request when the “no fixable issue” case applies, telling us that is enough.
4. How long it takes
We aim to review refund requests within two business days. Approved refunds are issued to the original payment method through our payment processor. Once processed, the time for the amount to appear on your statement depends on your bank or card issuer, typically five to ten business days.
5. The one limit
A report unlock delivers a specific diagnosis for a specific run. Refunds cover the cases above, they are not a way to obtain the full paid analysis and then reclaim the payment when a genuine, fixable issue was in fact reported. If you are unsure whether your situation qualifies, write to us and we will look at it honestly.